Privacy Policy – EuroFuelSupply

Last Updated: August 2026

At EuroFuelSupply, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit EuroFuelSupply.com, create an account, request a quotation, purchase products, contact our team or otherwise interact with our services.

We aim to process personal information lawfully, fairly and transparently in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR) and, where applicable, the UK GDPR and other relevant privacy laws.

1. Who We Are

EuroFuelSupply is an online supplier of fuel, heating, renewable energy and commercial products serving customers across European markets.

Our product range includes:

  • Wood Pellets

  • Firewood

  • Biomass Fuel

  • Smokeless Coal

  • Boilers

  • Water Heaters

  • Heating Equipment

  • Heat Pumps

  • Air Conditioning & HVAC

  • Renewable Energy Products

  • Heating Oil Tanks

  • Shipping Containers

  • Commercial Energy Products

For the purposes of applicable data protection legislation, the legal entity operating EuroFuelSupply is the data controller responsible for determining how and why your personal information is processed.

Website: EuroFuelSupply.com
Email: info@eurofuelsupply.com
Sales: sales@eurofuelsupply.com
Phone / WhatsApp: +44 (0)7529 726737

Legal business name: [INSERT REGISTERED LEGAL BUSINESS NAME]
Registered address: [INSERT REGISTERED BUSINESS ADDRESS]
Company registration number: [INSERT REGISTRATION NUMBER]
VAT number: [INSERT VAT NUMBER, IF APPLICABLE]

These legal details should be completed with your actual registered business information before publishing this policy.

2. Personal Information We Collect

The information we collect depends on how you use EuroFuelSupply.

Information You Provide

We may collect information including:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

  • Company name

  • VAT information

  • Account information

  • Order information

  • Products purchased

  • Quotation requests

  • Customer service communications

  • Delivery instructions

  • Returns and refund information

If you contact us by email, telephone, WhatsApp, website form or another communication channel, we may retain information contained in that communication where necessary.

3. Payment Information

When you purchase products, payment information may be processed by our payment providers, financial institutions or other authorised payment partners.

Depending on the payment method, this may include information necessary to:

  • Authorise payments

  • Confirm transactions

  • Process refunds

  • Prevent fraudulent transactions

  • Maintain financial records

Where payment details are processed directly by an independent payment provider, that provider may process your information under its own privacy policy.

We do not claim to store complete payment-card information unless we actually do so.

4. Information Collected Automatically

When you visit EuroFuelSupply.com, certain technical information may be collected automatically.

This can include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time and date of visits

  • Referring website

  • Website interactions

  • Shopping-cart activity

  • Cookie identifiers

  • Approximate geographic information derived from technical data

We may use this information to maintain website functionality, understand how visitors use our website, improve performance and protect the website against fraud and security threats.

5. How We Use Your Personal Information

We may process personal information to:

  • Process purchases

  • Manage customer accounts

  • Deliver products

  • Provide quotations

  • Process payments

  • Communicate order information

  • Provide delivery updates

  • Respond to enquiries

  • Handle returns and refunds

  • Provide customer support

  • Manage warranty enquiries

  • Prevent fraud

  • Maintain website security

  • Improve our website

  • Analyse website performance

  • Maintain accounting and transaction records

  • Meet tax and regulatory obligations

  • Establish or defend legal claims

  • Send marketing communications where legally permitted

We will not use your personal information for an unrelated purpose without an appropriate legal basis.

6. Legal Bases for Processing

Depending on the circumstances, we may process your information on one or more lawful bases.

Contract

Processing may be necessary to fulfil a contract with you or take steps at your request before entering into a contract.

For example, we need certain information to process an order and arrange delivery.

Legal Obligation

We may process information where necessary to comply with applicable legal, accounting, taxation or regulatory requirements.

Legitimate Interests

We may process information where necessary for legitimate business interests, provided those interests are not overridden by your rights and freedoms.

Examples may include:

  • Fraud prevention

  • Website security

  • Customer service

  • Business administration

  • Improving our services

Consent

Where consent is required, we will ask for it before carrying out the relevant processing.

You may withdraw your consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

7. Marketing Communications

Where permitted by applicable law, EuroFuelSupply may send information about:

  • New products

  • Special offers

  • Promotions

  • Heating products

  • Renewable energy products

  • Commercial offers

  • Company updates

Where consent is required for electronic marketing, we will request it.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or contacting us.

Stopping marketing communications does not prevent us from sending essential communications concerning an existing order or customer account.

8. Cookies & Similar Technologies

EuroFuelSupply.com may use cookies and similar technologies.

Cookies can help us:

  • Keep the website functioning

  • Maintain shopping-cart functionality

  • Remember preferences

  • Understand website usage

  • Improve performance

  • Measure advertising effectiveness

  • Detect fraudulent or suspicious activity

Cookies that are strictly necessary for website operation may operate without consent where permitted by law.

Where consent is legally required for analytics, advertising or other non-essential cookies, users should be provided with appropriate choices through the website’s cookie consent system.

For additional information, please see our Cookie Policy.

9. Who We May Share Information With

We may share personal information with organisations that help us operate EuroFuelSupply.

Depending on the services used, these may include:

  • Delivery companies

  • Freight and logistics providers

  • Payment processors

  • Banks and financial institutions

  • Website hosting providers

  • IT providers

  • Customer-support providers

  • Accounting providers

  • Professional advisers

  • Analytics providers

  • Marketing providers

  • Fraud-prevention services

  • Insurers

  • Manufacturers where required for warranty support

  • Government or regulatory authorities where legally required

We only disclose information where there is an appropriate reason for doing so.

Service providers acting on our behalf should only process personal information according to appropriate contractual and data-protection requirements.

10. Delivery & Logistics Partners

Because EuroFuelSupply supplies physical products, certain information may need to be shared with delivery and logistics providers.

This can include:

  • Customer name

  • Delivery address

  • Telephone number

  • Email address

  • Order reference

  • Delivery instructions

  • Product and shipment information

This information is provided where necessary to arrange and complete delivery.

11. International Data Transfers

Some service providers used by EuroFuelSupply may process information outside the European Economic Area or the country where you live.

Where applicable data protection legislation requires safeguards for an international transfer, we will use an appropriate transfer mechanism.

Depending on the circumstances, these safeguards may include recognised adequacy decisions, approved contractual protections or other legally recognised safeguards.

12. How Long We Keep Personal Information

We do not intend to keep personal information longer than necessary.

Retention periods depend on factors including:

  • Why the information was collected

  • Whether you maintain an account

  • Applicable tax requirements

  • Accounting obligations

  • Warranty requirements

  • Contractual obligations

  • Dispute resolution

  • Fraud prevention

  • Legal limitation periods

Once information is no longer required, it may be securely deleted or anonymised, subject to applicable requirements.

13. How We Protect Your Information

EuroFuelSupply takes reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Unauthorised alteration

  • Improper disclosure

  • Destruction

Measures may include appropriate access controls, secure systems, encryption and security monitoring where appropriate.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Your Data Protection Rights

Depending on applicable law and your circumstances, you may have rights concerning your personal information.

These may include:

Right of Access

You may request information about the personal data we hold about you and obtain a copy where applicable.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Erasure

In certain circumstances, you may request deletion of your personal information.

Right to Restrict Processing

You may have the right to ask us to restrict certain processing activities.

Right to Object

You may object to certain processing, including some processing based on legitimate interests and direct marketing.

Right to Data Portability

Where applicable, you may request certain personal information in a structured, commonly used and machine-readable format.

Right to Withdraw Consent

Where processing relies on consent, you may withdraw that consent at any time.

Rights Relating to Automated Decisions

Where applicable, you may have rights relating to decisions based solely on automated processing that produce legal or similarly significant effects.

Not every right applies in every situation, and legal exceptions may apply.

15. Exercising Your Privacy Rights

To make a privacy request, contact:

Email: info@eurofuelsupply.com

Please clearly explain your request.

We may need to verify your identity before releasing, changing or deleting personal information to protect your information against unauthorised access.

We will respond in accordance with applicable data protection requirements.

16. Complaints

If you are concerned about how EuroFuelSupply processes your personal information, please contact us first so we can investigate your concern.

You may also have the right to lodge a complaint with the competent data protection supervisory authority in your country.

Nothing in this policy limits your right to contact an appropriate supervisory authority.

17. Children’s Privacy

EuroFuelSupply’s products and commercial services are not intended to be marketed to children.

We do not knowingly seek to collect personal information from children for the purpose of selling our products directly to them.

If we discover that personal information has been collected in circumstances where it should not have been, we will take appropriate action.

18. Third-Party Websites

Our website may contain links to websites operated by third parties.

EuroFuelSupply does not control how independent third-party websites process personal information.

We encourage users to review the privacy policy of any third-party website they visit.

19. Social Media & Messaging Services

If you communicate with EuroFuelSupply through social media or messaging services, the relevant platform may separately collect and process information according to its own privacy practices.

Information you send directly to EuroFuelSupply may be retained where necessary to:

  • Respond to your enquiry

  • Provide customer service

  • Process an order

  • Resolve a dispute

  • Maintain appropriate business records

Avoid sending unnecessary sensitive information through social media or public channels.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices or legal obligations.

When significant changes are made, we will update this page and, where required, provide additional notice.

The latest version will always be published on EuroFuelSupply.com.

21. Contact EuroFuelSupply About Privacy

For questions about this Privacy Policy or how your personal information is handled, contact:

EuroFuelSupply

Privacy Enquiries: sale@eurofuelsupply.com
Sales: sales@eurofuelsupply.com
Phone / WhatsApp: +49 152 17842843
Website: EuroFuelSupply.com

Registered business name: [INSERT LEGAL BUSINESS NAME]
Registered address: [INSERT REGISTERED ADDRESS]

EuroFuelSupply — Protecting Your Privacy While Serving Customers Across Europe.

EuroFuelSupply Privacy Policy